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Performance Improvement
Example of Sound Theory
Citation and Abstract:
Rummler, G. A., & Brache, A. P. (1995). Improving performance: How to manage the white space on the organization chart (2nd ed.). San Francisco: Jossey-Bass.
Improving performance bridges the gap between organization strategy and the individual, concentrating on the flow of products, paper, and information between departments rather than simply on the activities within departments. This book explains the underpinnings of a three-level performance framework and demonstrates tools through which the framework is applied, and by which the white space is managed.
Example of Sound Practice
Citation and Abstract:
Castle, D. K. (2005). Physician heal thyself: A case study demonstrating dramatic outcomes from using performance analysis. Performance Improvement 44(9), 14-26.
This case study features the process and results of applying the tools of performance technology, specifically, performance analysis to the Human Resource Development (HRD) function within an organization in teh health care industry. The study describes a comprehensive approach for identifying and defining the causes of deficient performance within an organization. It also features the integrated solution representing four pratice areas -- HRD, Organization Development (OD), environmental engineering, and Human Resource Management (HRM) which resulted in dramatic improvement of individuals, teams and the organization itself.